Cleveland Equipment Policies and Procedures

Hours of Operation

* Cleveland Equipment's  office is open Monday – Friday 8a.m. – 4p.m. CST
* Cleveland Equipment's shipping department is open Monday – Friday 7a.m. – 3:30p.m. CST
* We close for all government observed holidays

Cancellations

* Cancellations must be made within 24 hours of placing the order OR before the order ships.
* If a cancellation is placed within 24 hours and the order has not shipped, a refund will be issued by which method the order was originally charged.
* All refunds on unshipped products will be processed within 7 days.
* If a cancellation is placed after the order ships it is up to the customer to refuse the package. Once the refused package is received to the refund department a full refund will be processed (less shipping and handling) within 7 days of receipt of the refused package.
* Cleveland Equipment reserves the right to cancel any order at any time if company sees fit.

Returns

* From date of purchase the product is under three-guarantees (polices of guarantee of repair, replacement and refund). Users should operate the machine strictly according to instructions. During the three-guarantee period, if any damage is caused by users who do not operate the machine strictly according to instructions, and maintain or take apart the machine privately, this damage will not be covered by the guarantee policy. We will still repair the machine on the condition of charging a fee. The guarantee period covers the mechanical components of the machine for a period of 1(one) year and the electrical components for a period of 6(six) months. Please fill out the guarantee/warranty card located in the back of the user's manuel and send it back to our maintenance department with in one month after recieving, or else it is considered abandoning the guarantee rights.
* The 100% money back guarantee spans for a time period of 7 days from time of shipment and covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product. The customer will also be charged a 25% restocking fee for products that are returned that are not defective. Additionally, there will be a $100 fee if the product is not returned in it's original crate in it's original condition. At point of reciept of the product back to our returns dept., the product will be tested for defects, and the finance dept. will be notified of product condition.
* Customers must call 1.866.888.6327 for a RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
* Once a return is received the refund process will take no more than 30 days.  PayPal orders will be credited back to the PayPal account.
* Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
* Shipping of the product from Cleveland Equipment to your door will not be refunded. Shipping of the product to the Cleveland Equipment Refund Department will not be compensated.
* To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was recieved by Clevleand Equipment  we cannot issue a refund. Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
* Due to loss or missing or slow mail, we will honor any package that is postmarked within the warranty period.

Products damaged during shipping should be refused at time of delivery. 

International Shipments

* Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations.
* We cannot ship to APO/FPO addresses.
* International customers are responsible for all additional fees acquired through customs.
* There is a fee of $27.00 USD for all international shipping.
* International orders cannot ship overnight.

Personal Checks

* All checks are held for 10 business days. Orders placed with a check will be held for 10 business days. Once 10 business days is complete, the order will be released and shipped.
* All returned check will be charged a $25 USD return check fee.
* Counter checks will not be accepted.
* Checks and money orders must be sent in US funds.

Customer Service: If you have questions or comments regarding Cleveland Equipment or on of it's products, please email us for a speedy answer at info@clevelandequipment.com